Reach our support team as early as possible and we'll help you reschedule or cancel with minimal hassle.
Because Unity Drive rides are pre-arranged and matched to a specific driver-owner and vehicle in advance, we ask riders to review this Cancellation & Refund Policy before booking. Our goal is to keep cancellations fair for both riders and the driver-owners who reserve their time for your trip.
Note: This policy reflects Unity Drive's current cancellation framework for the purposes of this design preview. Final legal language is pending review by outside counsel prior to public launch.
Rides canceled at least 24 hours prior to the scheduled pickup time are eligible for a full refund to the original payment method, typically processed within 5–7 business days. This applies to standard rides, airport transfers, and NEMT bookings alike.
Because a driver-owner reserves their vehicle and schedule specifically for your ride, cancellations made less than 24 hours before pickup may be subject to a cancellation fee to compensate the driver-owner for the reserved time. If a driver-owner arrives at the scheduled pickup location and the rider is not present or reachable within a reasonable wait period, the ride will be marked a no-show and a no-show fee will apply. No-show fees do not apply where the delay is caused by a documented flight delay under our Flight Delay Policy below.
For airport pickups, we understand that flight schedules can shift. When a flight number is provided at booking, our team monitors verified flight status updates (such as SEA-TAC Airport arrival tracking) and will automatically adjust the scheduled pickup time to reflect the updated arrival.
Extended delays beyond the standard complimentary wait window may be subject to a waiting-time fee, which will always be communicated before it is applied.
Rides can be canceled or rescheduled by calling our support line at 1-800-774-5258, emailing support@unitydriver.com, or through our Contact page. We recommend making changes as early as possible to help ensure the driver-owner assigned to your ride can adjust their schedule accordingly.